Refund policy

30-Day Return Window

We stand behind the quality of our beauty and cosmetic products. You have 30 calendar days from the date of delivery to request a return or refund for your purchase.

Return Eligibility & Personal Hygiene Requirements
Due to strict health, personal hygiene, and safety regulations regarding cosmetic products:
• Cosmetics, lip products, liquid foundations, powders, mascaras, and skincare items MUST remain unopened, unused, and in their original factory heat-shrink wrap or hygienic safety seal intact. Opened, tested, or swatched makeup cannot be returned or refunded for health and safety reasons.
• Makeup brushes, sponges, palettes, and cosmetic tools must be completely unused, unwashed, and returned in their original packaging.
• Items damaged after delivery due to improper storage, exposure to extreme heat, drops, or unauthorized tampering are not eligible for return.
• Proof of purchase (order confirmation email or order number) is required for all return requests.
• Manufacturing defects, broken/shattered powders upon delivery, or incorrect items shipped are eligible for a 100% full refund or free replacement.

Non-Returnable Items
• Opened, unsealed, tested, or swatched cosmetic products, lipsticks, mascaras, or skincare items (for sanitary reasons).
• Used makeup brushes, applicators, or sponges.
• Clearance or final sale items clearly marked as “Final Sale” at checkout.

Free Returns & No Restocking Fees
We offer free returns on all eligible items. We provide a prepaid return shipping label at no cost to you, and zero restocking fees will be deducted from your approved refund amount.

How to Initiate a Return
1. Email info@lauragellor.shop with your original order number, reason for return, and clear photos of the item (including its unopened hygiene seal).
2. Our customer service team will issue a Return Merchandise Authorization (RMA) and a prepaid printable return shipping label within 1-2 business days.
3. Pack the unopened item securely in its original packaging along with all included tools or promotional accessories.
4. Affix the prepaid label to the package and drop it off at the designated carrier location.

Return Address
Please ship all authorized returns directly to our operational center:

promotionalmakeup
13030 Larriston Ln
Houston, TX 77044
United States

Refund Processing
Once your returned item is received and inspected at our Houston facility to confirm hygiene seal compliance, your refund will be processed within 1-2 business days. Refunds will be credited to your original payment method (Credit/Debit Card or PayPal). Please allow an additional 7-10 business days for your banking institution to post the credit to your account.

Exchanges
We do not currently offer direct exchanges. If you wish to purchase a different makeup shade, palette, or brush set, please return your unopened original item for a full refund and place a new order on our website.

Damaged or Defective Items Upon Delivery
If your makeup arrives shattered, cracked, or leaking, please contact info@lauragellor.shop within 7 days of receipt with photos demonstrating the damage. We will issue a full refund or ship a replacement unit immediately at no extra cost.

Refund policy

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